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Have Air Conditioning & Heating Questions?

Infinity Texas Air is Here to Help!

At Infinity Texas Air, we believe in offering our customers the HVAC services and products that will increase your home comfort as well as your energy efficiency.

The best way we can do this is by being straightforward and generous with all the information that can help you! Not only do we seek to educate you on our website, but in person our knowledgeable technicians are just as helpful.

What type of problem are you having?

What type of air conditioning problem are you having?

This can be caused by your thormostat.

Find your thermostat and make sure it is.

  • On
  • Set at least 3 degrees below room temperature
  • Turned "cool" (not "fan" or "heat")

If the thermostat's screen is completely blank, the battery may be dead. You'll never to replace it.

Did that solve your AC problem?

High Five!

Glad we were able to help you solve your air conditioning problem. We'll be here if you need us again in the future.

Still wanna talk? Contact us online.

Your air filter may be dirty.

It seems small, but a dirty air filter can cause serious heating and air conditioning problems. Check yours and change it if it’s visibly dirty.

Did that solve your problem?

High Five!

Glad we were able to help you solve your air conditioning problem. We'll be here if you need us again in the future.

Still wanna talk? Contact us online.

Is your outdoor unit running?

What’s my "outdoor unit"?

Your air conditioner is likely a split system. That is, there is an outdoor unit responsible for cooling your air and an indoor unit that blows the air through your home. The outdoor unit is usually in your backyard or side yard.

Is there air coming out of your vents?

Your AC’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled "air conditioner".
  • Try flipping that circuit to "off" and then "on".
  • Give your air conditioner a couple minutes and see if it comes on now.

Note: If your air conditioner is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?

High Five!

Glad we were able to help you solve your air conditioning problem. We'll be here if you need us again in the future.

Still wanna talk? Contact us online.

Is there air coming out of your vents?

Sounds Like you need an Infinity Texas Air Technician.

Sorry, but you’ve exhausted our computer’s knowledge as the problem is likely too complicated to handle here. You’re going to need an Infinity Texas Air professional.

Please turn off your air conditioner and get professional help.

Is there ice on your outdoor unit?

Sounds Like you need an Infinity Texas Air Technician.

Sorry, but you’ve exhausted our computer’s knowledge as the problem is likely too complicated to handle here. You’re going to need an Infinity Texas Air professional.

Please turn off your air conditioner and get professional help.

What type of heating problem are you having?

Is the noise coming from the outside or inside unit?

Sounds Like you need an Infinity Texas Air Technician.

Sorry, but you’ve exhausted our computer’s knowledge as the problem is likely too complicated to handle here. You’re going to need a professional heating repair person.

Please turn off your heater and get professional help.

What type of heater do you have?

Is there steam coming from the unit, as well?

This is your heat pump’s normal defrost mode.

What type of smell ?

Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Sounds Like you need an Infinity Texas Air Technician.

There are a number of possible causes for your problem.

Instead of us guessing over the internet, we recommend you contact a professional to come take a look.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

This can be caused by your thermostat.

Find your thermostat and make sure it is:

  • On
  • Set 3 degrees above room temperature
  • Turned to "heat" (not "fan" or "cool")

If the thermostat’s screen is completely blank, the battery may be dead. You’ll need to replace it.

Did that solve your problem?

High five!

Good! Glad we could help. We’ll be here if you need help again in the future.

Still wanna talk? Contact us online.

What best describes your heating problem?

Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to "off" and then "on" again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".

If the thermostat’s screen is completely blank, the battery may be dead. You’ll need to replace it.

Did that solve your problem?

This can be caused by your thermostat.

Find your thermostat and make sure it is:

  • On
  • Set 3 degrees above room temperature
  • Thermostat is set to "heat"
  • Turned to "heat" (not "fan" or "cool")

If the thermostat’s screen is completely blank, the battery may be dead. You’ll need to replace it.

Did that solve your problem?

Is your outdoor unit running?

What’s my "outdoor unit"?

Your heat pump is likely a split system. That is, there is an outdoor unit responsible for heating your air and an indoor unit that blows the air through your home. The outdoor unit is usually in your backyard or side yard.

Is there ice on your outdoor unit?

Sounds Like you need an Infinity Texas Air Technician.

Sorry, but you’ve exhausted our computer’s knowledge and the problem is likely too complicated to handle here. You’re going to need a professional heating repair person.

Please turn off your heater and get professional help.

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled "heat pump" or "air conditioner".
  • Try flipping that circuit to "off" and then "on".
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?

OR

Want a professionals help?

You can click here to schedule your repair and we’ll take care of the rest.

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